xoplay Privacy Policy

xoplay is committed to protecting the privacy and personal data ofevery player who registers and uses our platform in the Philippines. This Privacy Policy sets out in clear terms what personal information we collect, why we collect it, how it is stored and used, and the choices available to you as a data subject. By creating an account on xoplay, you acknowledge that you have read and understood this policy in full. We handle all personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, along with its implementing rules and regulations. If you have any questions about how your data is handled, you are welcome to reach out to our support team at any time.

When you register for an account, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may request a copy of a valid government-issued ID and a selfie or proof-of-address document to comply with Know Your Customer (KYC) requirements. We also collect transactional data such as deposit amounts, withdrawal requests, betting history, and payment method details to operate your account and process your transactions accurately. Technical data is automatically gathered when you use our platform, including your IP address, device type, browser information, and session activity logs — this helps us maintain platform security and improve your experience. We may also collect communications you send to our support team, including chat logs and email correspondence, to resolve disputes and improve our service quality. All information collected is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for regulatory compliance.

Your personal data is used primarily to create and manage your xoplay account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our regulatory obligations. We use your information to detect and prevent fraudulent activity, money laundering, and any other conduct that may violate our Terms and Conditions or applicable Philippine law. Transactional and behavioural data helps us personalise your experience on the platform, including surfacing relevant sports markets and entertainment options that match your preferences. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our policies — these communications are necessary for the operation of your account and cannot be opted out of. Aggregated and anonymised data may be used for internal analytics and platform improvement purposes, but this data cannot be used to identify you individually. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight.

xoplay does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes under any circumstances. We may share your information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification providers, and fraud detection services — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In cases where we are legally required to do so, we may disclose your personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies in response to a valid legal request or court order. If xoplay undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never share your data with third parties for their own independent marketing purposes without your explicit consent. Any third-party partners we work with are carefully vetted and required to maintain data protection standards consistent with Philippine law.

All personal data collected by xoplay is stored on secure servers with industry-standard encryption protocols applied both in transit and at rest, ensuring that your information is protected from unauthorised access at all times. We implement strict access controls so that only authorised personnel with a legitimate operational need can access your personal data, and all such access is logged and audited regularly. Our platform uses secure socket layer (SSL) technology for all data transmissions between your device and our servers, providing an additional layer of protection for your account activity. We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering record-keeping requirements. When your data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with the timelines prescribed by the Data Privacy Act of 2012.

As a player based in the Philippines, you have a number of rights under the Data Privacy Act of 2012 with respect to your personal data held by xoplay. You have the right to access a copy of the personal information we hold about you, and to request corrections if any of that information is inaccurate or incomplete. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that may apply to your account. You have the right to object to the processing of your personal data in certain circumstances, and to withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team directly and we will respond to your request within the timeframe required by applicable law.

xoplay uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with our site so we can continue to improve it. Essential cookies are necessary for the operation of your account and cannot be disabled without affecting your ability to use the platform. Analytical cookies help us understand aggregate usage patterns, such as which pages are visited most frequently and how players navigate through the platform — this data is anonymised and used solely for internal improvement purposes. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit the functionality available to you. We do not use cookies to serve third-party advertising or to track your activity across other websites. By continuing to use the xoplay platform, you consent to our use of cookies as described in this section.